Detailed FAQ
Frequently Asked Questions
The Artwork
What medium are the original paintings? All original paintings are on canvas, primarily in acrylics. Some works incorporate added oil pastels and ink for additional texture and depth. Each original is a one-of-a-kind piece.
Are canvas prints exact reproductions of the original paintings? Yes. Our prints are produced from high-resolution scans of the original paintings. Unlike digital art, our reproductions capture all the natural brushstrokes, paint variances, and original irregularities in exact detail, particularly noticeable at larger sizes, and a key reason our prints look strikingly similar to originals.
Do canvas prints have physical texture? The print surface does not replicate the physical texture of the original painting. While the visual detail — brushstrokes, paint variation, depth — is faithfully reproduced, the canvas surface is smooth.
Do colors on screen match the actual print? Colors on our website are very accurate though your computer monitor's calibration and settings may slightly change the colors.
Can the artwork be reproduced in different colors? No. All prints are produced directly from original scans without digital or manual color manipulation. This preserves the integrity of the original work and is not something we are able to modify.
Do you carry sizes other than what is listed? Yes. The sizes listed are our most commonly ordered. Custom sizes are available for most pieces for a small additional fee. Contact us with your dimensions and the piece you are interested in.
Artwork Material & Formats
What is the difference between rolled canvas and stretched canvas? Rolled canvas is printed and shipped in a protective tube. It is ideal for clients who prefer to have the canvas framed or stretched locally, or for shipments where a tube travels more reliably and cheaper than a framed piece. Stretched canvas is mounted on solid wood stretcher bars, gallery-wrapped, and arrives ready to hang with no additional framing required.
Are your original paintings on canvas? Yes, all original paintings are on high quality canvas stretched on wood stretcher bars, and wired in the back, ready to hang.
Do you offer other materials for print? Yes, for large orders including hotels, commercial spaces, or hospitals, we offer other formats such as framed paper prints. Contact us to discuss your options.
Sizing & Placement
How do I choose the right size for my artwork? Every product listing includes a reference image showing the best way to measure your walls for the size of the artwork. Please measure your wall space carefully before ordering — the vast majority of return requests are due to incorrect size selection. When in doubt, we are happy to advise if you share a photo of your space.
What size canvas print should I hang above a sofa?
Width: The general rule is that the width of the artwork above a sofa should be between two-thirds and three-quarters the width of the sofa, though many designers today push closer to 80% for a more intentional, contemporary look. For a 90-inch sofa that means art in the 60-72 inch range. If you are considering a diptych or triptych, the combined width of all panels plus the space between them counts as the total artwork width.
Height: the bottom of the piece should sit 6-8 inches above the sofa back to feel connected rather than floating. The center of the artwork should be at eye level of an average height person. You can push the height higher for more drama.
When in doubt, use a sticky-note for the corners of the panels on your wall before ordering — it takes two minutes and eliminates guesswork. We are also happy to advise if you share a photo of your space.
Orders & Production
Are prints made to order? Yes, all artwork reproductions are made to order. Each print is produced specifically for your order at our carefully selected printing vendors in Southern California. This is important to understand before purchasing, as it directly affects our return and restocking policy.
How long does production and shipping take?
- Individual reproductions: processing individual prints takes 3 business days, and shipping time depends on the recipient’s proximity to our Southern California vendors.
- Bulk reproductions: processing bulk orders will depend on the number of items, and production requirements. Contact us to discuss the details.
- Original paintings: original paintings are shipped within one week of purchase, and are shipped from Southern California.
All purchases are followed by a tracking number where the client can track the shipment online.
Who do you ship with? We ship via USPS, UPS, and FedEx depending on size, weight, and destination.
Do you ship internationally? Currently our website is only set up for shipping to US addresses, however, we can ship internationally to specific locations. Please contact us to inquire about international availability for your location.
Returns & Replacements
What if my print arrives damaged or has a production defect? We replace it immediately and without hassle. If your print arrives damaged in shipping or leaves our studio with a production issue, contact us with a photo of the damaged item, and we will ship a replacement right away. We will not be able to process any returns without detailed photos.
What is your return policy for canvas reproductions? Returns are accepted within 7 days of receiving the item. The artwork must be returned undamaged and unaltered in its original packaging. Because all prints are made to order, a 35% restocking fee applies, and the remaining balance will be refunded within 7 days of receipt. Return shipping costs are the responsibility of the buyer. We strongly encourage careful measurement before ordering since the large majority of our returns are due to incorrect sizes. For your convenience, every listing includes a sizing reference image.
What is the return policy for original paintings? Original paintings may be returned within 7 days of receipt in original condition and original packaging. Return shipping is the responsibility of the buyer. Refunds are processed within 7 days of the receipt of the returned work.
Working with Designers
How do you work with interior designers and decorators? This is a significant part of what we do. We work closely with interior designers and architects, TV, movie, and real estate stagers, and interior decorators on both residential and commercial projects. Our work has been selected for television productions including ABC's The Rookie and NBC's American Dream Builders. View our dedicated page for interior designers and architects for more detail, and feel free to contact us to start a conversation.